Convert More Visitors into Customers
You want visitors to buy your products and services online. Our agents serve as your live salespeople, responding to visitor questions and guiding them through your website to help them find what they need. Our deep expertise with e-commerce sites will increase the percentage of visitors that buy online.
With live help you can convert your website from a place people go to learn about you, to a place where you are building strong relationships with each and every visitor, and converting those relationships into sales.
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Reduce Shopping Cart Abandonment
Our decade of market research shows that 66% of all shopping carts are abandoned for service related issues. Having agents available to answer visitor questions at critical points during the online shopping experience, your business will dramatically improve conversion rates. According to Internet Retailer, up to 15% of online consumers will complete a sale if engaged in chat versus 2% for those who do not.
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Learn More About Your Visitors
All the data analysis and customer profiling software in the world is only going to drive your business so far. At some point, you want to get a real sales person in front of potential customers so they can ask the right questions and direct your visitors to the right place. Staff My Site allows your organization to do this effectively.
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Improve Customer Loyalty and Satisfaction
The typical response time to customer inquiries via e-mail is over 24 hours, and many go completely unanswered. Staff My Site provides live help immediately, letting your customers know that your organization cares about all their needs.
